C S MURALI,
#681 17TH CROSS
J.P. NAGAR 6TH PHASE
BANGLORE - 78
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About DGN Skills
When it comes to skills in employment, the first line of emphasis is typically towards abilities, training, and knowledge of specific skill sets. These are referred to as hard skills. Soft skills, however, are often overlooked, yet they also play an important role in day-to-day operations.
Telecom
Telecom Sector Skill Council (TSSC) is a Non-Profit Organization, registered under the Societies Registration Act,1860. We are an industry-led apex body, jointly set up by the Cellular Operators Association of India (COAI), Indian Cellular Association (ICA), Telecom Centres of Excellence (TCOE), Association of Unified Telecom Service Providers of India (AUSPI) and National Skill Development Corporation (NSDC), to ensure adequate availability of skilled manpower to boost growth and productivity in the Telecom sector.
CCE Call Center
Individuals at this job provide customer service support to an organization by interacting with their customers over the phone. They also handle, follow, and resolve customer’s queries, requests, and complaints on time.
Field Sales Executive
An individual at this job visits retail outlets to deliver prepaid telecom products/services to retailers, as per daily Route/Beat Plan. An individual is also responsible to achieve monthly revenue targets, increase width and depth of distribution, adhere to process compliance for new customer enrolment, and increase customer base.
Customer Care Executive (Relationship Centre)
Individuals at this job provide customer service by handling, following, and resolving walk-in customer’s queries, requests, and complaints and proactively recommend/sell the organization’s products and services.
Handset Repair Engineer
An individual in this role is responsible for performing handset repair including hardware and software components and testing the handset for adequacy post repair.